Frequently Asked Questions

Browse our categories, add your favorite items to the cart, and proceed to checkout. Enter your shipping details and complete the payment securely. You will receive an email confirmation once the order is placed.

We accept all major Indian payment methods including UPI (Google Pay, PhonePe, Paytm), Debit/Credit Cards (Visa, Mastercard, Rupay), and Net Banking.

Yes, you can cancel your order before it is dispatched. Once the order status changes to "Shipped", cancellation is not possible. Please contact support immediately for cancellation requests.

Standard delivery takes 2–8 business days depending on your location. Metro cities usually receive orders faster (2-5 days), while remote areas may take slightly longer.

Yes, we ship to most pin codes across India. Delivery availability is subject to our courier partners' coverage in your area.

Once shipped, you will receive a Tracking ID via email/SMS. You can also visit our Track Order page to check the status.

Returns are accepted only for damaged, defective, or incorrect items. Due to hygiene reasons, we do not accept returns for opened food products or change of mind.

Please email us at support@purenatureharvest.com within 48 hours of delivery with photos/videos of the damaged item. Our team will verify and process the refund.

Approved refunds are processed within 5–10 business days directly to your original payment method.

Our vendors strive to provide natural and authentic products. Please check individual product descriptions and labels for specific ingredient details and certifications.

Yes! We are a multi-vendor marketplace connecting you directly with independent farmers, cultivators, and trusted sellers. Products are sold and shipped by these respective vendors.

We welcome ethical sellers! Visit our Sell With Us page to register as a vendor and start listing your products.