Privacy Policy
At Pure Nature Harvest ("we", "our", "us"), we are committed to protecting the privacy and security of our customers and vendors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website purenatureharvest.com.
1. Information We Collect
We collect information to provide a seamless shopping experience and to manage our multi-vendor marketplace. This includes:
A. For Customers:- Personal Identity: Name, Email Address, Phone Number.
- Delivery Info: Shipping Address, Billing Address, Pincode.
- Transactional Data: Order history, payment ID (we do not store card numbers).
- Business Details: Store Name, GSTIN, FSSAI License Number.
- Financial Info: Bank Account details for payout processing.
- Verification Docs: Identity proof (Aadhar/PAN) for KYC compliance.
We automatically collect IP addresses, browser types, and device information to improve website security and performance.
2. How We Use Your Information
We use the collected data for the following specific purposes:
- Order Fulfillment: Sharing your shipping details with the specific Vendor and Courier Partner to deliver your goods.
- Communication: Sending order confirmations, invoices, and shipping updates via Email/SMS/WhatsApp.
- Marketplace Management: Verifying vendor identity and processing payouts.
- Legal Compliance: Complying with FSSAI regulations, GST invoicing, and cyber laws.
3. Disclosure of Data
Pure Nature Harvest does not sell or rent your personal data. However, as a multi-vendor marketplace, we must share specific data to fulfill services:
Vendors: When you purchase an item, the respective Vendor receives your Name, Address, and Phone Number solely for the purpose of packing and shipping the order.
Service Providers: We share data with trusted third parties like Payment Gateways (Razorpay/PhonePe) and Logistics Partners (Shiprocket/Dunzo) to complete transactions.
4. Cookies & Tracking
We use cookies to enhance your experience, such as keeping you logged in and remembering items in your cart. You can choose to disable cookies through your browser settings, though this may affect site functionality.
5. Data Security
We implement industry-standard security measures, including SSL encryption and secure servers, to protect your data. Payment transactions are processed through PCI-DSS compliant gateways. However, no method of transmission over the internet is 100% secure.
6. Your Rights
As a user, you have the right to access, correct, or request the deletion of your personal data stored with us. You can manage most of your data directly through the "My Account" dashboard.
7. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Mr. Jayavanth
Designation: Authorized Officer
Address: Pure Nature Harvest, Shampura, Bangalore, India
Phone: +91 9606100601
Email: support@purenatureharvest.com
If you have any questions about this Policy or need to report a breach of privacy, please contact the officer above.